FAQ: Carpet Cleaning

How long will it take to clean my carpet?

On average, it will take approximately 20 minutes per room. This amount of time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

Will water ruin my carpet?

Water can damage carpet if it is not properly removed or if it's overused. However, Chem-Dry Carpet Tech only uses 1/10 the amount of water/moisture that steam cleaning companies and shampooers use. Also, Hot Water Extraction is the method of carpet cleaning that most manufacturers recommend.

How long will it take for my carpet to dry completely?

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. While it typically takes 1-2 hours for the carpet to dry, you can walk on it as soon as we are finished (just remember to remove street shoes first to avoid re-soiling). Sometimes carpets can take longer to dry for various reasons.

Will my carpets re-soil quickly after the cleaning is finished?

We use an all natural, biodegradable carpet and upholstery cleaning solution so that no sticky or filmy residues are left behind. The problem results from residues being left in the carpet which attract dirt.

How long do I have to wait to use the carpets?

Carpets can be walked on with clean bare feet or clean socks immediately after the cleaning. We do recommend as little activity on the carpet as possible to avoid re-soiling or mishaps. Also, be careful walking from carpet to hard surfaces as it can be very slippery when carpets are wet or damp.

Will your chemicals harm my pets or kids?

No. Chem-Dry Carpet Tech uses an all natural, Green Certified cleaning product as a core cleaner. This upholstery & carpet cleaner is called The Natural and is on the F.D.A.’s G.R.A.S. list.

Why do your prices vary from other carpet cleaners?

When comparing prices, asking lots of questions is a great way to start. Our prices include treating spots and moving furniture. Also, we never sub-contract, so our technicians are always background checked, drug tested and properly trained Chem-Dry Carpet Tech employees. We always stand behind our work.

Do you move furniture?

Our professional technicians will move sofas, love seats, chairs and tables.

Do I have to be home while the carpets are being cleaned?

t is not necessary that you be home while your carpet is cleaned because we are thoroughly trained professionals you can trust. In order to provide the best possible service, we do recommend that someone be home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet.

Do you charge per room?

No, since rooms vary in size, we find that it is more fair to charge by size (i.e. square footage).

Do you measure open areas only?

No, our prices are based on wall to wall cleaning. We expect 70% of the carpet area to be cleaned. We do, however, move most furniture at no additional cost. This allows us to clean as much carpet as possible.

Will the price change upon arrival?

Our estimates over the phone are just our way of giving our clients an approximate cost based on the information the client provides us. Therefore, we like to provide our customers with free in-home estimates since an accurate and firm quote can only be given once our technicians have had the opportunity to assess the condition of the carpets and measure the areas to be cleaned.

Do you take care of pet accidents?

Yes, with Chem-Dry Carpet Tech’s revolutionary Pet Urine Removal Treatment, the P.U.R.T.®, your most severe urine damaged areas can be saved. P.U.R.T.® is an innovative new product specially formulated to stop the smell at its source instead of only covering it up, eliminating the odor forever.

Can you remove certain stains?

Yes, in addition to our signature carpet cleaning process, Chem-Dry Carpet Tech uses Specialty Stain Removal services so that even the toughest stains do not stand a chance. No matter what type of stain you may have, we can most likely are able to remove it.

How frequently should I get my carpets cleaned?

Carpets should be cleaned when they are dirty. Homes with pets or kids should be cleaned every six months and homes with adults only should be cleaned at least once a year. In addition, carpets should be vacuumed at least once a week.